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SHIPPING & RETURNS

Shipping
   •    Orders are processed in the order they are received. Please allow 3–5 business days for processing before your order is shipped.
   •    Preorder Items: Please note that preorder items may take 8–10 weeks for production and delivery. By purchasing a preorder item, you agree to the extended shipping timeframe.
   •    Once shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking information to update.
   •    Jams Lux Collection is not responsible for delays caused by the shipping carrier, weather, or incorrect shipping information provided at checkout.

Returns
   •    All sales are final. We do not accept returns, refunds, or exchanges.
   •    If you receive a defective or incorrect item, you must contact us within 48 hours of delivery with clear photos of the item and packaging. We will review your claim and provide a resolution if applicable.

Lost or Stolen Packages
   •    Once an order is shipped, Jams Lux Collection is not responsible for lost or stolen packages. Please contact the shipping carrier directly if your package is marked as delivered but cannot be located.

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